About the course

Anger and aggression may be a response to stress, misunderstanding, confusion, misinterpretation of events, personality conflicts or feelings of being patronized or rejected.

All healthcare workers, especially nurses in emergency departments, are likely to encounter aggression and violence. This behaviour may be caused by a medical illness, a psychiatric illness or drug intoxication or withdrawal.

This course will help the nurses to understand the causes, triggers and behaviour patterns of anger, and to learn effective techniques for diffusing and coping with aggressive situations and also help the clients to manage aggression.

Learning Outcomes

  • Identify the characteristics of aggressive behavior and state the types of aggression.
  • Recognize the warning signs of aggression.
  • List down disorders associated with aggression.
  • Describe the theories of aggression.
  • Illustrate general principles of aggression management.
  • Determine pharmacological management of aggression.
  • Understand the nursing process, assessment and nursing interventions for aggression management.
  • Point out the types of workplace violence.
  • Develop preventive and management measures of workplace violence.

CPD Points

1 Point


2 Hours (Self-Paced)

Course curriculum

    1. Student Handbook - Part 01

    2. Student Handbook - Part 02

    3. Student Handbook - Part 03

    1. Aggression-Part 01

    2. Types of Aggression

    3. Aggression-Part 02

    1. Aggression Management and Nursing Intervention-Part 01

    2. Nurse and the Angry Patient

    3. Aggression Management and Nursing Intervention-Part 02

    4. Restraints: Safe Application of Restraints

    5. Aggression Management and Nursing Intervention-Part 03

    1. Workplace Violence-Part 01

    2. Hospital Workers Increasingly Targets Of Patient Violence

    3. Workplace Violence-Part 02

    4. Preventing Violence in Healthcare - Center for Personal Protection & Safety (CPPS)

    5. Workplace Violence-Part 03

    6. Workplace Violence Prevention in Hospitals

    7. Workplace Violence-Part 04

    8. Trailer Code Grey Violence Prevention Program

    9. Workplace Violence-Part 05

    1. Causes and management of aggression and violence in a forensic mental health service: Perspectives of nurses and patients

    2. Dealing with aggressive behaviour in nursing homes: caregivers’ use of recommended measures

    3. Discourses of aggression in forensic mental health: a critical discourse analysis of mental health nursing staff records

    4. Factors Associated With Resident Aggression Toward Caregivers in Nursing Homes

    1. Test

About this course

  • Free
  • 26 lessons
  • 0.5 hours of video content